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Carrot Help Centre

Get in touch on Web Chat

Our friendly Customer Services Agents are here to help on Web Chat during opening hours.

To get started, just click the widget at the bottom of your screen.

Can all customer enquiries be handled on Web Chat?

We can help with all aspects of your policy on Web Chat except for claims. If you need to make a claim or report an accident, use the number on our ‘contact us’ page.

What if I need to talk to someone on the phone?

If you really need to discuss something by phone, ask one of our Web Chat agents to give you a call. That way, you won’t have to use your phone minutes.

Most commonly asked questions

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